Refund policy

Refund and Return Policy

Last updated: 8 October 2026

Overview

This Refund and Return Policy applies to all orders placed on https://theoxyshop.com (the "Store"), operated by JAM BILLION PVT. LTD. under the brand TheOxyShop ("we", "us", "our"). It forms part of our Terms of Service (https://theoxyshop.com/policies/terms-of-service).

Our Products, including OxyPop, are personal-use wellness products. For hygiene and safety reasons, we cannot take back Products that have been opened or used, unless they reached you damaged, defective or incorrect. This policy explains what you can return, how to do it, and how refunds work.

1. Cancelling an Order

You can cancel your order free of charge at any time before it is dispatched. Email info@theoxyshop.com or call +91 92895 97900 with your order number. If you have already paid, we will refund the full amount to your original payment method.

Once an order has been dispatched, it cannot be cancelled, but you may be able to return it under this policy.

2. Damaged, Defective or Wrong Products

Please check your order as soon as it arrives. If a Product is damaged, leaking, defective, tampered with, expired, or not what you ordered, or if items are missing, contact us within 48 hours of delivery at info@theoxyshop.com with:

  • your order number;

  • clear photos or a video of the Product, the outer box and the shipping label; and

  • a short description of the issue.

An unboxing video helps us resolve claims faster. If the outer packaging looks damaged or tampered with at delivery, please refuse the parcel or note it with the delivery agent.

Once we verify the issue, we will send you a free replacement or give you a full refund, including any shipping charges you paid, whichever you prefer. In most cases we will not ask you to send the Product back; if we do, we will arrange and pay for the return pickup.

3. Returns of Unopened Products

If you change your mind, you can request a return within [[7]] days of delivery, as long as the Product is:

  • unopened, unused and with its seal intact;

  • in its original packaging, with all labels and any free items included; and

  • accompanied by your order number or invoice.

For change-of-mind returns, the original shipping charge is not refundable, and [a return shipping fee of ₹69 will be deducted from your refund / you will need to send the Product back at your own cost].

4. Products We Cannot Accept for Return

We cannot accept returns or give refunds for:

  • Products that have been opened, used, or have a broken seal (unless they were damaged, defective or wrong on delivery);

  • Products returned after the return window, or without proof of purchase;

  • Products damaged through misuse, improper storage or failure to follow the usage instructions;

  • free gifts or samples (these must be returned with the main Product if you return it);

  • gift cards; and

  • Products bought on clearance or marked "final sale" or "non-returnable" on the product page, unless damaged, defective or wrong on delivery.

5. How to Request a Return

  1. Email info@theoxyshop.com with your order number, the Product(s) you want to return, the reason, and photos where relevant.

  2. We will reply within 48 hours to confirm whether your return is approved.

  3. If it is approved, we will arrange a reverse pickup from your address where available. If reverse pickup is not available at your pin code, we will share the return address and instructions so you can send it yourself.

Please do not send Products back without contacting us first, as we may not be able to accept or trace unannounced returns. Our returns address is: JAM BILLION PVT. LTD. (TheOxyShop), B-46, First Floor, Naraina Industrial Area, Phase-2, New Delhi – 110028.

6. Refunds

Once we receive and inspect the returned Product, or verify a damaged or wrong-item claim, we will email you to confirm whether your refund is approved.

Approved refunds are processed within 7 business days to your original payment method (card, UPI, net banking or wallet). Depending on your bank or payment provider, it may take a further 5–7 business days for the amount to appear in your account.

For cash-on-delivery orders, we will refund the amount by bank transfer or UPI to the account details you share with us.

If you have not received your refund within 15 business days of approval, please contact us at info@theoxyshop.com.

7. Exchanges

We offer replacements for Products that are damaged, defective or wrong (see Section 2). For any other change, such as a different flavour, please return the unopened Product under Section 3 and place a new order.

8. Contact and Grievances

For any question about returns or refunds, contact us at:

TheOxyShop (a brand of JAM BILLION PVT. LTD.)

B-46, First Floor, Naraina Industrial Area, Phase-2, New Delhi – 110028, India

Email: info@theoxyshop.com

Phone: +91 92895 97900

If you are not satisfied with how your request has been handled, please write to info@theoxyshop.com with "Grievance" in the subject line, as described in our Terms of Service. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law.